Need help with an existing reservation?

Already booked a hostel and need us to resend your confirmation, change the dates, number of people, or want to cancel? Read all about it.

Can you resend my confirmation?

By booking through EuropeanHostels.com, you can easily become a member and access your saved trips and itineraries anytime. As a precaution, we also store all members' bookings in your personalized online travel itinerary planner, “my account”. Please log on to our site to find your saved bookings. Note: Once you click the “Confirm” button—at the time of booking—it should only take about a minute to receive an on-screen confirmation of your reservation. If you click the confirm button more than once, you will be charged more than once. Also, due to the nature of the individual e-mail servers, sometimes confirmation e-mails will not be received. Make sure you haven’t misspelled your email address. If you’re still having trouble, please contact us here.

Do I need to reconfirm my booking before arrival?

Unless specified by the hostel directly on our site or in the conditions you have received, you do not need to reconfirm. Please note: You must reconfirm 24 hours prior to your arrival if you book using a debit card. For all hostel bookings, always print out your confirmation and have it ready for check-in.

I need to change my reservation.

Whether you booked the wrong room type or want to change the dates of your stay or the number of people staying, you always need to contact the property directly in order to request any changes to your reservation. Contact details are clearly noted on your confirmation e-mail. Please quote your booking reference number in any correspondence with the hostel. Acceptance of any changes is at the sole discretion of the hostel. If a change is not possible, your deposit and booking fee are non-refundable.

I need to cancel my reservation.

If you wish to cancel your booking, you must contact the property directly. Use the contact details on your booking confirmation and remember to quote your booking reference in any correspondence with the hostel. In the event of a cancellation, the booking fee and deposit are non-refundable. You must give the hostel at least 24 hours cancellation notice to avoid a no-show charge. The no-show charge is the total of the first night's accommodation and will be charged to your credit card if you do not notify the property in time.

 
I didn’t receive a confirmation email.
  
Once you click the “Confirm” button, it should only take up to a minute to receive on-screen confirmation of your booking. Do not click the confirm button more than once or you will be charged more than once. We also send you a confirmation e-mail with your booking details if you have given us a valid e-mail address. Please note that due to the nature of the internet and individual e-mail servers, confirmation e-mails will sometimes not be received. As a precaution, all of your bookings are also stored in our online travel itinerary planner, "my account." By booking through EuropeanHostels.com you can easily become a member of our site and can access this area at any time to view your bookings.

Is the 10% deposit refundable if I cancel my booking?

No, as per our terms and conditions the 10% deposit is non refundable in any event.

I want to change my reservation, but I’ve already checked in to the hostel.

Typically, if you are already checked in at a hostel and have stayed for a night, your 10% deposit (down payment) won’t be refundable. Earlier check out falls under the sole discretion of the hostel property.