Get Help...Fast!
Have a question? Or experiencing a problem while booking a hostel? We've got answers for you. Just have a look at any of the sections below or search through the EuropeanHostels Forums for frequently asked questions.
Also, you can also email us at any time and we'll get back to you in a flash!
Ok. You’ve taken the first step. Maybe you’re just confused by something on the site or your confirmation number vanished into thin air. You need answers now. To begin the support process, simply choose
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Have questions about how to make a reservation? We'll help you get it answered fast.
Do I need to have the same name on the credit card as I do on the booking?
No. The name on the credit card can be different from
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Already booked a hostel and need us to resend your confirmation, change the dates, number of people, or want to cancel? Read all about it.
Can you resend my confirmation?
By booking through EuropeanHostels.co
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Looking for more information about hostels and how they work? Read our overview of hosteling in Europe, covering everything from hostel rules to the history of hostelling.
What is a hostel?
Originally, the word hos
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Are you a hostel owner and you'd like to get listed on EuropeanHostels.com? Read how.
How can I get my hostel listed on your site?
EuropeanHostels provides listings for thousands of hostels worldwide. First,
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What are the benefits of membership on EuropeanHostels? Who can become a member? How do I sign up? And where did my username go?
What are the benefits of membership?
When you become a member of EuropeanHostels, you i
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